User manual and frequently asked questions INTENSE PURE AIR PU4065 PU4065G0

Frequently Asked Questions

Place the purifier on a flat, stable surface in the room requiring treatment. To allow the air to circulate freely, avoid placing the appliance behind curtains, below a window, item of furniture or shelf unit, or close to any other obstacle, and leave at least 50 cm of free space on each side of the appliance.

Maintenance and cleaning

How often do you have to clean/replace the filters?

• The pre-filter must be cleaned every 2 to 4 weeks.
• The active carbon filter must be replaced when the "Odor" indicator light lights up, otherwise at least every year.
• The HEPA filter must be replaced when the "HEPA" indicator light lights up, otherwise at least every 3 years.
• The NanoCaptur filter must be replaced according to the saturation indicator (refer to the colour chart on the filter); check the degree of saturation every 6 months.
Guidelines based on 8 hours of use per day at speed 2.

Technical support

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

The airflow is weaker than before.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

A bad smell is coming out of the outlet.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

The air output does not change automatically

Your appliance is in manual mode, select the correct operational function.

The colour of the air quality indicator does not change.

There may be several reasons:
• A layer of dust is covering the senor lense; clean the sensor lense.
• If the light still indicates that the air quality is poor, adjust the sensitivity sensor to 'Low sensitivity' or 'Average'; to make this change, check the instructions manual.
• If the light still indicates that the air quality is good, adjust the sensitivity sensor to 'Sensitive' or 'Average'; to make this change, check the instructions.

Various topics

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the warranty conditions of my appliance?

Find more detailed information in the Warranty section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

How does the 'Intense Pure Air' air purifier work?

The 'Intense Pure Air' air purifier allows you to breathe up to 99.95% pure air in your home, and as such to protect your health thanks to the four levels of filtration described below:
• Level 1: PRE-FILTER for dust, hair, fur
• Level 2: ACTIVE CARBON FILTER for volatile organic compounds (VOCs), odours / gases
• Level 3: HEPA FILTER for fine particles (PM2.5), pollens, acarids, animal allergens, mould, bacteria / viruses
• Level 4: NANOCAPTUR FILTER for formaldehyde

How to better use my productWhere to install the appliance?Place the purifier on a flat, stable surface in the room requiring treatment. To allow the air to circulate freely, avoid placing the appliance behind curtains, below a window, item of furniture or shelf unit, or close to any other obstacle, and leave at least 50 cm of free space on each side of the appliance.Maintenance and cleaningHow often do you have to clean/replace the filters?• The pre-filter must be cleaned every 2 to 4 weeks.
• The active carbon filter must be replaced when the "Odor" indicator light lights up, otherwise at least every year.
• The HEPA filter must be replaced when the "HEPA" indicator light lights up, otherwise at least every 3 years.
• The NanoCaptur filter must be replaced according to the saturation indicator (refer to the colour chart on the filter); check the degree of saturation every 6 months.
Guidelines based on 8 hours of use per day at speed 2.Technical supportWhat should I do if my appliance is not working?After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centreWhat should I do if the power cord of my appliance is damaged?Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.The airflow is weaker than before.Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.A bad smell is coming out of the outlet.Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.The air output does not change automaticallyYour appliance is in manual mode, select the correct operational function.The colour of the air quality indicator does not change.There may be several reasons:
• A layer of dust is covering the senor lense; clean the sensor lense.
• If the light still indicates that the air quality is poor, adjust the sensitivity sensor to 'Low sensitivity' or 'Average'; to make this change, check the instructions manual.
• If the light still indicates that the air quality is good, adjust the sensitivity sensor to 'Sensitive' or 'Average'; to make this change, check the instructions.Various topicsWhere can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the warranty conditions of my appliance?Find more detailed information in the Warranty section of this website.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.How does the 'Intense Pure Air' air purifier work?